WELCOME TO CARRIER ENTERPRISE’S TECHNICAL SUPPORT SITE

Welcome to Carrier Enterprise’s Technical site, built by HVAC tech’s for HVAC tech’s.
Our goal is to help todays HVAC Technician gain a better understanding in installation, operation and servicing of the Carrier, Bryant, and Payne equipment. As products continue to be enhanced with improvements and technology advancements that are incorporated into the equipment.

We start by providing first class instruction to each technician that attends our training.  Our goal is to enhance each technician’s knowledge level in HVAC fundamentals, as well as in the areas of Carrier, Bryant and Payne equipment. As a result, installation and troubleshooting efficiency will increase, leading to an increase in your technician’s profitability. Whether it is in our training rooms or utilizing our new virtual web classroom, your technicians will receive an education that is second to none.

All In-person, Zoom & Self-Study technical training courses are eligible for NATE Continuing Education Hours.


Meet the Team


NEW Request Video Technical Support with your CE App

NEW within the CE app is video technical assistance, it allows technicians to show a Customer Assurance Manager what they see or the CAM to help guide the technician to where they need to be, by using the mobile device camera. Download the CE – Contractor Assist App today to request video technical support. Once you are signed in, submit a request for video technical assistance. If you do not have a login, please contract your company administrator and ask them to add you to the company profile, adding an associate to the CE App. A Customer Assurance Manager will call you back as soon as possible to help assist in troubleshooting, Video may not be needed on every request.

Click here to see an example of how easy it can be to use and save valuable time while in the field.

How does it work?

  1. Sign into your account.
  2. Click the dedicated tile on the mobile app landing page.
  3. Tap “Request Video Chat” to open a new support case.
  4. Fill out the relevant product information including model number and how we can be of assistance.
  5. You can also add images for reference.

Next, you will be contacted by one of our expert technical agents as soon as possible.


3 Ways to reach our Technical Support Team

Mobile Tech Support Request via the Wingman app

Most Efficient and Effective

Reaches up to 7 Reps 

If we need to talk to you via phone call,  We will send you a message to call in. If your company does not qualify for complimentary phone support, You will have to pay a $75 fee when you place the call. If we can assist you by text or email there is no charge.

Efficient when sharing files/data

Reaches up to 7 Reps 

If we need to talk to you via phone call,  We will send you a message to call in. If your company does not qualify for complimentary phone support, You will have to pay a $75 fee when you place the call. If we can assist you by text or email there is no charge.

Call

800-486-0550 …. (Opt. #4) 

Slowest due to high call volume 

You will have to pay a $75 fee at the time of the call if your company does not qualify for complimentary phone support.


Need Technical Support? Click here


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