Start Up Assist Request – Carrier Enterprise South Central Technical Support

This service is limited to first time installation of Infinity/Evolution customers only! ——- Please read before completing this startup assistance request form.

Please understand that time is critical. When we arrive power must have been applied to the outdoor unit for a minimum of 24 hours. The system must be in a vacuum and with a micron gauge attached showing less then 500 microns. All ductwork must be completed and drain lines connected. This is not a partial startup.

Technician Required!

It is required that a qualified technician must be present with all tools necessary to perform a proper startup. We do not carry tools and we do not perform the work. Our purpose is to provide guidance and advice only.

Startup Assistance Request Form

Please complete this form in it’s entirety. If incomplete the event will not be scheduled.

Requester's Name *

First

Last

Requester's Email *

Requester's Phone

Tech Support Contact – Are you already working with a CE Customer Assurance Representative? Please select from the list below to reach out to them directly. *

If you have been working with a specific technical support representative on this job select their name from the list below. If not select “Group”.

Dealer information

Company Name *

Company 6 Digit Account Number *

Customers without an account number use account #991122

Service Manager Name *

Service Manager Phone Number *

Service Manager Email *

Job Site Information

Jobsite – Customer Name *

Jobsite Address *

Address Line 1

City

State

Zip Code

Job Type *

Residential Split System
Multi Family

Equipment Information

Indoor Unit Type *

Thermostat or Control Brand *

Thermostat Model *

Thermostat Serial

Details of the job *

Scheduling Options

IMPORTANT! A technician with all necessary tools and proper technical expertise must also be present as we provide diagnostic assistance ONLY!

A qualified technician must be present with all tools necessary to perform a proper startup.

Preferred date and time you would like to schedule the visit. *

Date

Time

Alternate date and time you would like to schedule the visit. *

Date

Time

Failure of the Technician to appear within 30 minutes of the scheduled time will result in forfeiture of the complimentary startup assistance and a fee of $300.00 will be charged to reschedule.

Rescheduling for a future time or date without a minimum of 24 hours notice or any of the startup criteria not being met at the time of arrival will result in a fee of $300.00 to reschedule.

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