{"id":2329,"date":"2022-05-25T14:03:04","date_gmt":"2022-05-25T19:03:04","guid":{"rendered":"https:\/\/cesctechsupport.com\/?page_id=2329"},"modified":"2024-07-07T07:46:41","modified_gmt":"2024-07-07T12:46:41","slug":"infinity-evolution-communication-troubleshooting-guide","status":"publish","type":"page","link":"https:\/\/cesctechsupport.com\/es\/infinity-evolution-communication-troubleshooting-guide\/","title":{"rendered":"Formulario de soluci\u00f3n de problemas de comunicaci\u00f3n Infinity\/Evoluci\u00f3n"},"content":{"rendered":"<div class=\"wpforms-container wpforms-container-full wpforms-container-save-resume wpforms-block\" id=\"wpforms-2584\"><form id=\"wpforms-form-2584\" class=\"wpforms-validate wpforms-form\" data-formid=\"2584\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/es\/wp-json\/wp\/v2\/pages\/2329\" data-token=\"92ffbfe6a3230941f043c1ca4bd91547\" data-token-time=\"1778772553\"><noscript class=\"wpforms-error-noscript\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/noscript><div class=\"wpforms-page-indicator progress\" data-indicator=\"progress\" data-indicator-color=\"#72b239\" data-scroll=\"1\"><span class=\"wpforms-page-indicator-page-title\" ><\/span><span class=\"wpforms-page-indicator-page-title-sep\" style=\"display:none;\"> &#8211; <\/span><span class=\"wpforms-page-indicator-steps\">Step <span class=\"wpforms-page-indicator-steps-current\">1<\/span> of 6<\/span><div class=\"wpforms-page-indicator-page-progress-wrap\"><div class=\"wpforms-page-indicator-page-progress\" style=\"width:16.666666666667%;background-color:#72b239\"><\/div><\/div><\/div><div class=\"wpforms-field-container\"><div class=\"wpforms-page wpforms-page-1 \" data-page=\"1\"><div id=\"wpforms-2584-field_34-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"34\"><\/div><div id=\"wpforms-2584-field_211-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"211\"><h3 id=\"wpforms-2584-field_211\"> <\/h3><div class=\"wpforms-field-description\">This form will aid in determining issues causing communication errors. Please complete every detail of this form. At the end if you still have questions click submit. The completed form will be sent to our Technical Support representatives and you will receive a call during normal business hours. \r\n  \r\nPlease stay at the job and give us the opportunity to assist you.\r\n  <\/div><\/div><div id=\"wpforms-2584-field_94-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"94\"><h3 id=\"wpforms-2584-field_94\">Troubleshooting Infinity \/ Evolution Communication Problems<\/h3><\/div><div id=\"wpforms-2584-field_99-container\" class=\"wpforms-field wpforms-field-html\" data-field-type=\"html\" data-field-id=\"99\"><div id=\"wpforms-2584-field_99\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cematraining.com\/wp-content\/uploads\/2021\/01\/Infinity-System-Control-Series-B-Left-200-x-188.jpg\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-2584-field_95-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"95\"><h3 id=\"wpforms-2584-field_95\">DO NOT START BY CHANGING BOARDS AND CONTROLS.<\/h3><div class=\"wpforms-field-description\">Most communication issues are created by the connecting control wiring, not system parts.\r\n\r\n<\/div><\/div><div id=\"wpforms-2584-field_96-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"96\"><h3 id=\"wpforms-2584-field_96\"> <\/h3><div class=\"wpforms-field-description\">If the UI will let you always check the \u201cLast 10 System Events\u201d to see what is listed there. You may see multiple events on the communicating outdoor unit of low pressure, or outdoor sensor errors. That may indicate a communication problem. Do not rush to change parts that will not correct your problem. Do a reinstall. If you have a communicating outdoor unit that is communicating correctly it will not ask you any questions about that unit during the reinstall. \r\n<\/div><\/div><div id=\"wpforms-2584-field_97-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"97\"><h3 id=\"wpforms-2584-field_97\"> <\/h3><div class=\"wpforms-field-description\">Do not change any parts until you have connected ABCD from the UI to ABCD on the indoor unit with nothing else connected. If the UI and indoor unit communicate properly then you should be able to go to the outdoor unit or any other connected equipment, disconnect the wires to the ABCD bus, and connect those wires to ABCD on the UI. Then do a reinstall and try to communicate back to the indoor unit without problems. This is testing the wire from the other equipment back to the indoor unit.  If you now have problems that wiring should be considered the issue. Try running a temporary wire (down the hall and out a window if necessary), do a reinstall, and test your system. Follow flow chart below. <\/div><\/div><div id=\"wpforms-2584-field_93-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"93\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_93\">CAM Contact &#8211; Are you already working with a CAM? Please select from the list below to reach out to them directly. <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-2584-field_93\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][93]\" required=\"required\"><option value=\"CAM Group\"  class=\"choice-1 depth-1\"  >CAM Group<\/option><option value=\"Joe Sutterfield\"  class=\"choice-2 depth-1\"  >Joe Sutterfield<\/option><option value=\"Jason Chapman\"  class=\"choice-4 depth-1\"  >Jason Chapman<\/option><option value=\"Ron Copeland\"  class=\"choice-8 depth-1\"  >Ron Copeland<\/option><option value=\"Marco Villarreal\"  class=\"choice-9 depth-1\"  >Marco Villarreal<\/option><\/select><\/div><div id=\"wpforms-2584-field_100-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"100\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_100\">Type of Communication Issue <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-2584-field_100\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][100]\" required=\"required\"><option value=\"Outdoor Communication Fault\"  class=\"choice-2 depth-1\"  >Outdoor Communication Fault<\/option><option value=\"Indoor Communication Fault\"  class=\"choice-1 depth-1\"  >Indoor Communication Fault<\/option><option value=\"System Communication Fault\"  class=\"choice-3 depth-1\"  >System Communication Fault<\/option><option value=\"Not Sure... Would like to test system Communication\"  class=\"choice-4 depth-1\"  >Not Sure&#8230; Would like to test system Communication<\/option><\/select><\/div><div id=\"wpforms-2584-field_238-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"238\"><label class=\"wpforms-field-label\">Before proceeding please verify that you have line voltage present to all equipment that the system might be attempting to communicate with. Have you verified this at each piece of equipment? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_238\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_238_1\" name=\"wpforms[fields][238]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_238_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_238_2\" name=\"wpforms[fields][238]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_238_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_106-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"106\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"1\" data-formid=\"2584\" disabled>Next<\/button><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-2  \" data-page=\"2\" style=\"display:none;\"><div id=\"wpforms-2584-field_105-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"105\"><h3 id=\"wpforms-2584-field_105\">Touch or Legacy<\/h3><\/div><div id=\"wpforms-2584-field_104-container\" class=\"wpforms-field wpforms-field-html\" data-field-type=\"html\" data-field-id=\"104\"><div id=\"wpforms-2584-field_104\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Infinity-Legacy-A-B.jpg\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-2584-field_239-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"239\"><label class=\"wpforms-field-label\">Does your application have a Infinity\/Evolution Touch or Legacy Control? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_239\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_239_1\" name=\"wpforms[fields][239]\" value=\"Legacy Control\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_239_1\">Legacy Control<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_239_2\" name=\"wpforms[fields][239]\" value=\"Infinity\/Evolution A Series Touch Screen\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_239_2\">Infinity\/Evolution A Series Touch Screen<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_239_3\" name=\"wpforms[fields][239]\" value=\"Infinity\/Evolution B Series Touch Screen\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_239_3\">Infinity\/Evolution B Series Touch Screen<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_171-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"171\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"2\" data-formid=\"2584\" disabled>Previous<\/button><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"2\" data-formid=\"2584\" disabled>Next<\/button><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-3  \" data-page=\"3\" style=\"display:none;\"><div id=\"wpforms-2584-field_173-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"173\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_173\">Legacy Control<\/h3><\/div><div id=\"wpforms-2584-field_111-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"111\" style=\"display:none;\"><div id=\"wpforms-2584-field_111\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/legacy.jpg\" width=\"250\" height=\"250\"\/><\/div><\/div><div id=\"wpforms-2584-field_110-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"110\" style=\"display:none;\"><label class=\"wpforms-field-label\">Hold the Advanced Button until the screen changes <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_110\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_110_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Legacy-UI-Advance.jpg\" alt=\"Click here when done\" title=\"Click here when done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_110_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][110][]\" value=\"Click here when done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Click here when done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_112-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"112\" style=\"display:none;\"><label class=\"wpforms-field-label\">Use the middle grey button to scroll down to install <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_112\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_112_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/scroll.png\" alt=\"Click here when done\" title=\"Click here when done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_112_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][112][]\" value=\"Click here when done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Click here when done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_113-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"113\" style=\"display:none;\"><label class=\"wpforms-field-label\">Select Installation <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_113\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_113_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/form-1.jpg\" alt=\"Click here when done\" title=\"Click here when done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_113_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][113][]\" value=\"Click here when done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Click here when done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_114-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"114\" style=\"display:none;\"><label class=\"wpforms-field-label\">Select Re-install <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_114\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_114_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Form-2.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_114_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][114][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_213-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"213\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_213\">Infinity A Series Touch<\/h3><\/div><div id=\"wpforms-2584-field_214-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"214\" style=\"display:none;\"><div id=\"wpforms-2584-field_214\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/infinity-A-Series-Touch.png\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-2584-field_215-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"215\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 1: Hold the service icon until the Icon turns green <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_215\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_215_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/service-hat.png\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_215_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][215][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_216-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"216\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 2: Select Installation <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_216\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_216_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Installation-Icon.png\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_216_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][216][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_217-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"217\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 3: Complete a full system Installation <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_217\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_217_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Full-installaton.png\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_217_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][217][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_221-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"221\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_221\">Infinity B Series Touch<\/h3><\/div><div id=\"wpforms-2584-field_222-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"222\" style=\"display:none;\"><div id=\"wpforms-2584-field_222\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Inf-Evo-Touch.png\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-2584-field_223-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"223\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 1: Hold the service icon until the Icon turns green <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_223\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_223_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/B-Series-Advance-2.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_223_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][223][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_224-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"224\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 2: Select Installation <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_224\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_224_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/B-Series-Install.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_224_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][224][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_225-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"225\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 3: Complete a full system Installation <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_225\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_225_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Full-installaton-1.png\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_225_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][225][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_240-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"240\" style=\"display:none;\"><label class=\"wpforms-field-label\">Did the system find all installed components and perform an airflow test? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_240\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_240_1\" name=\"wpforms[fields][240]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_240_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_240_2\" name=\"wpforms[fields][240]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_240_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_241-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"241\" style=\"display:none;\"><label class=\"wpforms-field-label\">Did the UI locate the Indoor Unit <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_241\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_241_1\" name=\"wpforms[fields][241]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_241_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_241_2\" name=\"wpforms[fields][241]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_241_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_227-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"227\" style=\"display:none;\"><div id=\"wpforms-2584-field_227\"><p>If your USER Interface is displaying &#8220;Enter DEMO MODE&#8221; this means the USER Interface is not communicating with the Indoor unit. Try switching the 2 wires used on terminals A &#038; B between the USER Interface and the Indoor unit or you may want to take the USER Interface to the Indoor unit and connect it directly to the indoor unit with a short piece of Low Voltage wire to test.<\/p><\/div><\/div><div id=\"wpforms-2584-field_228-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"228\" style=\"display:none;\"><div id=\"wpforms-2584-field_228\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/IMG_0368-corrected-3.jpg\" width=\"150\" height=\"150\"\/><\/p><\/div><\/div><div id=\"wpforms-2584-field_242-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"242\" style=\"display:none;\"><label class=\"wpforms-field-label\">Did the UI locate the Outdoor Unit <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_242\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_242_1\" name=\"wpforms[fields][242]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_242_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_242_2\" name=\"wpforms[fields][242]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_242_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_172-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"172\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"3\" data-formid=\"2584\" disabled>Previous<\/button><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"3\" data-formid=\"2584\" disabled>Next<\/button><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-4  \" data-page=\"4\" style=\"display:none;\"><div id=\"wpforms-2584-field_123-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"123\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_123\">Successful Communication<\/h3><\/div><div id=\"wpforms-2584-field_122-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"122\" style=\"display:none;\"><label class=\"wpforms-field-label\">Now that you are successfully communicating you have determined the equipment and control are operating correctly. The issue could have been a loose connection or a wire moved during the testing or a faulty wire between the indoor unit and UI. We recommend putting everything back together and testing the system <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_122\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_122_1\" name=\"wpforms[fields][122][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_122_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_174-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"174\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_174\">Unit Type<\/h3><\/div><div id=\"wpforms-2584-field_121-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"121\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_121\">Some models only use A, B, &amp; C when connected to the outdoor unit. Other models use A, B, C, &amp; D which do you have?<\/h3><\/div><div id=\"wpforms-2584-field_119-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"119\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_119\">Step 1: Look at the board below the green plug where the communication wires connect to the Condenser.<\/h3><\/div><div id=\"wpforms-2584-field_243-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"243\" style=\"display:none;\"><label class=\"wpforms-field-label\">Does the board have A B C &quot;Do not use&quot; or  ABCD <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_243\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_243_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cematraining.com\/wp-content\/uploads\/2022\/05\/AB-2-stage-and-AOC.png\" alt=\"ABC &quot;Do not use&quot; or &quot;PL18&quot;\" title=\"ABC &quot;Do not use&quot; or &quot;PL18&quot;\"><\/span><input type=\"radio\" id=\"wpforms-2584-field_243_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][243]\" value=\"ABC &quot;Do not use&quot; or &quot;PL18&quot;\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">ABC &#8220;Do not use&#8221; or &#8220;PL18&#8221;<\/span><\/label><\/li><li class=\"choice-2 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_243_2\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cematraining.com\/wp-content\/uploads\/2022\/05\/ABCD-OD-Board-2.png\" alt=\"ABCD\" title=\"ABCD\"><\/span><input type=\"radio\" id=\"wpforms-2584-field_243_2\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][243]\" value=\"ABCD\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">ABCD<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_229-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"229\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_229\">Indoor Unit Check<\/h3><\/div><div id=\"wpforms-2584-field_230-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"230\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 1: Go to the Indoor unit and remove the green plug from the board <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_230\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_230_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/ABCD-OD-Board.png\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_230_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][230][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_244-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"244\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 2: Use your volt meter and set it for DC volts and measure the voltage output on terminals A &amp; B <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_244\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_244_1\" name=\"wpforms[fields][244]\" value=\"You measure between 3.1-4.5 vdc\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_244_1\">You measure between 3.1-4.5 vdc<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_244_2\" name=\"wpforms[fields][244]\" value=\"You measure less then 3.0 vdc\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_244_2\">You measure less then 3.0 vdc<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_233-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"233\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_233\">Most likely your board is good<\/h3><div class=\"wpforms-field-description\">You should check the 2 Low voltage wires between the Indoor unit and the USER Interface for shorts or breaks or you may want to take the USER Interface to the Indoor unit and connect it directly to the indoor unit with a short piece of Low Voltage wire to test.<\/div><\/div><div id=\"wpforms-2584-field_245-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"245\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 3: Plug the green plug back in, wait 60 seconds, check the DC voltage on terminals A &amp; B of the green plug while its plugged in <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_245\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_245_1\" name=\"wpforms[fields][245]\" value=\"The voltage fluctuates between 2.0 vdc - 4.5 vdc\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_245_1\">The voltage fluctuates between 2.0 vdc &#8211; 4.5 vdc<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_245_2\" name=\"wpforms[fields][245]\" value=\"The voltage fluctuates between 0.0 vdc - 2.0 vdc\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_245_2\">The voltage fluctuates between 0.0 vdc &#8211; 2.0 vdc<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_237-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"237\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_237\">You most likely have a low voltage short or bad outdoor board<\/h3><div class=\"wpforms-field-description\">Remove the wires going to the Outdoor unit, leaving just the User Interface and the Indoor unit connected. Re-check voltage on terminals A &#038; B of the green plug. If the voltage is fluctuating between 2.0 vdc &#8211; 4.5 vdc the issue is a short in the Low Voltage wires going to the Outdoor unit or the outdoor unit board has failed. Test the outdoor board output by removing the green plug and verifying 3.1 vdc &#8211; 4.5 vdc output on terminals A &#038; B. If you have 3.1 vdc &#8211; 4.5 vdc, you most likely have a short in your Low voltage wires and the outdoor board is fine.  <\/div><\/div><div id=\"wpforms-2584-field_234-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"234\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_234\">Most likely your board has failed<\/h3><\/div><div id=\"wpforms-2584-field_175-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"175\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"4\" data-formid=\"2584\" disabled>Previous<\/button><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"4\" data-formid=\"2584\" disabled>Next<\/button><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-5  \" data-page=\"5\" style=\"display:none;\"><div id=\"wpforms-2584-field_142-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"142\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_142\">Outdoor Communication &#8211; AB<\/h3><div class=\"wpforms-field-description\">This model has a transformer or Inverter outside that powers the control board. The instructions below will help walk you through providing power to the User Interface for testing.\r\n<\/div><\/div><div id=\"wpforms-2584-field_144-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"144\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 1: Turn Power off to the Outdoor unit <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_144\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_144_1\" name=\"wpforms[fields][144][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_144_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_145-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"145\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 2: Disconnect ABCD plug from the outdoor unit <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_145\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_145_1\" name=\"wpforms[fields][145][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_145_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_146-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"146\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 3: Connect the ABCD plug from outdoor unit to the back of the Infinity Touch <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_146\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_146_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/UI-2-wire-2.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_146_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][146][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_147-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"147\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 4: With a separate 2-4&#039; piece of NEW thermostat wire, connect one end of white wire to C, and one end of the Red wire to D on the green plug connected to the User Interface with A &amp; B still connected. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_147\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_147_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/UI-4-4.png\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_147_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][147][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><div class=\"wpforms-field-description\">Some outdoor units do not use a green plug. In this case you will need to furnish one. (Part #SYSTXXGRPLG-01)<\/div><\/div><div id=\"wpforms-2584-field_149-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"149\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 5: Connect the other end of the 2-4&#039; jumper to the Condenser. Connect Red to UTIL\/24-UTIL and White to C on the Control board. This will provide voltage AC\/DC to power the User Interface for testing. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_149\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_149_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/CD-UI-connections.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_149_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][149][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_150-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"150\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 6: Turn Power on to the indoor unit. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_150\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_150_1\" name=\"wpforms[fields][150][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_150_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_151-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"151\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 7: Turn Power on to the outdoor unit.  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_151\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_151_1\" name=\"wpforms[fields][151][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_151_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_152-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"152\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_152\">NOTE: The Outdoor unit will NOT be found because it is not connected. If the User Interface says the outdoor unit is not found the indoor unit and User Interface have successfully communicated.<\/h3><\/div><div id=\"wpforms-2584-field_157-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"157\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_157\">Outdoor Communication &#8211; ABCD<\/h3><div class=\"wpforms-field-description\">ABCD &#8211; Green, Yellow, White, Red &#8211; &#8220;Get Your Wiring Right&#8221; or &#8220;Give Your Wife Roses&#8221; <\/div><\/div><div id=\"wpforms-2584-field_158-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"158\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 1: Connect the User Interface to the ABCD plug from the outdoor unit. The plug will line up and slip over the pins on the back of the UI. ABCD must be color coded the same as the indoor unit (see illustration below) <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_158\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_158_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Legacy-UI_plug.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-2584-field_158_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][158][]\" value=\"Done\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_159-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"159\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 2: Turn Power back on to your indoor unit. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_159\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_159_1\" name=\"wpforms[fields][159][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_159_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_160-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"160\" style=\"display:none;\"><label class=\"wpforms-field-label\">Step 3: Go outside and check for communication with the indoor unit with the UI. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_160\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_160_1\" name=\"wpforms[fields][160][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_160_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_161-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"161\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_161\">NOTE: The Outdoor unit will not be found because it is not connected. If the User Interface says the outdoor unit is not found the indoor unit and User Interface have successfully communicated.<\/h3><\/div><div id=\"wpforms-2584-field_246-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"246\" style=\"display:none;\"><label class=\"wpforms-field-label\">Does the User Interface display &quot;Can not communicate with equipment&quot; or &quot;Outdoor unit not found&quot; <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_246\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_246_1\" name=\"wpforms[fields][246]\" value=\"&quot;Cannot Communicate with equipment&quot;\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_246_1\">&#8220;Cannot Communicate with equipment&#8221;<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_246_2\" name=\"wpforms[fields][246]\" value=\"&quot;Outdoor Unit not found&quot;\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_246_2\">&#8220;Outdoor Unit not found&#8221;<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_259-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"259\" style=\"display:none;\"><label class=\"wpforms-field-label\">Does the User Interface display &quot;Can not communicate with equipment&quot; or &quot;Outdoor unit not found&quot;  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_259\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_259_1\" name=\"wpforms[fields][259]\" value=\"&quot;Cannot Communicate with equipment&quot;\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_259_1\">&#8220;Cannot Communicate with equipment&#8221;<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_259_2\" name=\"wpforms[fields][259]\" value=\"&quot;Outdoor Unit not found&quot;\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_259_2\">&#8220;Outdoor Unit not found&#8221;<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_125-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"125\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_125\">CONGRATULATIONS!!!<\/h3><div class=\"wpforms-field-description\">You have successfully corrected the issue.\r\nSometimes wire can become corroded or not make good connection over time. By going through the previous steps you have corrected this issue.<\/div><\/div><div id=\"wpforms-2584-field_247-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"247\" style=\"display:none;\"><label class=\"wpforms-field-label\">Would you like additional conversation regarding this job with Tech Support? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_247\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_247_1\" name=\"wpforms[fields][247]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_247_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_247_2\" name=\"wpforms[fields][247]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_247_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_194-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"194\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_194\">Outside Unit Communications 2nd Attempt<\/h3><\/div><div id=\"wpforms-2584-field_193-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"193\" style=\"display:none;\"><label class=\"wpforms-field-label\">Reconnect the green plug with wires attached <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_193\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_193_1\" name=\"wpforms[fields][193][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_193_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_195-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"195\" style=\"display:none;\"><label class=\"wpforms-field-label\">Turn power on to outdoor unit. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_195\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_195_1\" name=\"wpforms[fields][195][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_195_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_196-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"196\" style=\"display:none;\"><label class=\"wpforms-field-label\">Go to the Unit Interface (wall control) and perform a reinstall. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_196\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_196_1\" name=\"wpforms[fields][196][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_196_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_248-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"248\" style=\"display:none;\"><label class=\"wpforms-field-label\">Was the outdoor unit found? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_248\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_248_1\" name=\"wpforms[fields][248]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_248_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_248_2\" name=\"wpforms[fields][248]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_248_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_177-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"177\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_177\">Outdoor Board Diagnostic<\/h3><div class=\"wpforms-field-description\">In this exercise you will be required to test resistances in the 1,000s of ohms \u2126. Please verify that your meter has the proper sensitivity to perform this task. To verify this, test the resistance through your body by pinching one lead of your meter in each hand with your fingers moist and the meter set to ohms \u2126. If your meter shows a resistance it will work for this task. Otherwise it will not work for this purpose and you will need to get one that will in order to properly service this equipment.<\/div><\/div><div id=\"wpforms-2584-field_249-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"249\" style=\"display:none;\"><label class=\"wpforms-field-label\">Have you verified that your meter is capable of performing these tests according to the instructions above? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_249\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_249_1\" name=\"wpforms[fields][249]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_249_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_249_2\" name=\"wpforms[fields][249]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_249_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_180-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"180\" style=\"display:none;\"><label class=\"wpforms-field-label\">Verify Power is off to the outdoor unit <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_180\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_180_1\" name=\"wpforms[fields][180][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_180_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_184-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"184\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_184\">With the green plug disconnected and power off ohm the A-B terminals on the board &#8211; Expected reading for 1 stage, 2 stage, &amp; Variable speed = 28k &#8211; 34k Ohms \u2126<\/h3><div class=\"wpforms-field-description\">Only numbers in k-ohms should be entered below &#8230;&#8230;. (example 28.4) meter could read 28400 ohms = 28.4 k ohms NOTE: Your meter must be capable of reading in the thousands of ohms.<\/div><\/div><div id=\"wpforms-2584-field_185-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"185\" style=\"display:none;\"><div id=\"wpforms-2584-field_185\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/ODU-A-B-Resistance.jpg\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-2584-field_250-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"250\" style=\"display:none;\"><label class=\"wpforms-field-label\">Measured OHM reading between terminals A-B on the board &#8211; Expected reading for 1 stage, 2 stage, &amp; Variable speed = 28k &#8211; 34k Ohms \u2126 <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_250\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_250_1\" name=\"wpforms[fields][250]\" value=\"The reading was between 28k-34k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_250_1\">The reading was between 28k-34k ohms \u2126<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_250_2\" name=\"wpforms[fields][250]\" value=\"The reading was higher than 28k-34k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_250_2\">The reading was higher than 28k-34k ohms \u2126<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_250_3\" name=\"wpforms[fields][250]\" value=\"The reading was lower than 28k-34k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_250_3\">The reading was lower than 28k-34k ohms \u2126<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_251-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"251\" style=\"display:none;\"><label class=\"wpforms-field-label\">With the green plug disconnected and power off ohm the A-C terminals on the board &#8211; Expected reading for 1 stage, 2 stage, &amp; Variable speed = 16k &#8211; 20k Ohms \u2126 <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_251\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_251_1\" name=\"wpforms[fields][251]\" value=\"The reading was between 16k-20k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_251_1\">The reading was between 16k-20k ohms \u2126<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_251_2\" name=\"wpforms[fields][251]\" value=\"The reading was higher than 16k-20k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_251_2\">The reading was higher than 16k-20k ohms \u2126<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_251_3\" name=\"wpforms[fields][251]\" value=\"The reading was lower than 16k-20k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_251_3\">The reading was lower than 16k-20k ohms \u2126<\/label><\/li><\/ul><div class=\"wpforms-field-description\">Only numbers in k-ohms should be entered below &#8230;&#8230;. (example 28.4) meter could read 28400 ohms = 28.4 k ohms NOTE: Your meter must be capable of reading in the thousands of ohms.<\/div><\/div><div id=\"wpforms-2584-field_252-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"252\" style=\"display:none;\"><label class=\"wpforms-field-label\">With the green plug disconnected and power off ohm the B-C terminals on the board &#8211; Expected reading for 1 stage, 2 stage, &amp; Variable speed = 13k &#8211; 15k Ohms \u2126 <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_252\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_252_1\" name=\"wpforms[fields][252]\" value=\"The reading was between 13k-15k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_252_1\">The reading was between 13k-15k ohms \u2126<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_252_2\" name=\"wpforms[fields][252]\" value=\"The reading was higher than 13k-15k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_252_2\">The reading was higher than 13k-15k ohms \u2126<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_252_3\" name=\"wpforms[fields][252]\" value=\"The reading was lower than 13k-15k ohms \u2126\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_252_3\">The reading was lower than 13k-15k ohms \u2126<\/label><\/li><\/ul><div class=\"wpforms-field-description\">Only numbers in k-ohms should be entered below &#8230;&#8230;. (example 28.4) meter could read 28400 ohms = 28.4 k ohms NOTE: Your meter must be capable of reading in the thousands of ohms.<\/div><\/div><div id=\"wpforms-2584-field_189-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"189\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_189\">5 Stage Inverter AOC Boards = A-B 15-17 K ohms \u2126 (old versions up to 141203) A-B 28-34 K ohms \u2126 (newer versions after 141203)<\/h3><\/div><div id=\"wpforms-2584-field_190-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"190\" style=\"display:none;\"><div id=\"wpforms-2584-field_190\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/5-stage-AOC.jpg\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-2584-field_253-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"radio\" data-field-id=\"253\" style=\"display:none;\"><label class=\"wpforms-field-label\">5 Stage Inverter AOC Boards = A-B 15-17 K ohms \u2126 (old versions up to 141203) A-B 28-34 K ohms \u2126 (newer versions after 141203)<\/label><ul id=\"wpforms-2584-field_253\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_253_1\" name=\"wpforms[fields][253]\" value=\"The reading was between the values described above\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_253_1\">The reading was between the values described above<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_253_2\" name=\"wpforms[fields][253]\" value=\"The reading was higher than the values described above\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_253_2\">The reading was higher than the values described above<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_253_3\" name=\"wpforms[fields][253]\" value=\"The reading was lower than the values described above\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_253_3\">The reading was lower than the values described above<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_254-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"254\" style=\"display:none;\"><label class=\"wpforms-field-label\">Were all readings within the prescribed values? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_254\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_254_1\" name=\"wpforms[fields][254]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_254_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_254_2\" name=\"wpforms[fields][254]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_254_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_163-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"163\" style=\"display:none;\"><label class=\"wpforms-field-label\">Outside Unit Communications 2nd Attempt <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_163\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_163_1\" name=\"wpforms[fields][163][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_163_1\">Done<\/label><\/li><\/ul><div class=\"wpforms-field-description\">Reconnect the green plug with wires attached<\/div><\/div><div id=\"wpforms-2584-field_164-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"164\" style=\"display:none;\"><label class=\"wpforms-field-label\">Turn power on to outdoor unit. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_164\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_164_1\" name=\"wpforms[fields][164][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_164_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_165-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"165\" style=\"display:none;\"><label class=\"wpforms-field-label\">Go to the Unit Interface (wall control) and perform a reinstall. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_165\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_165_1\" name=\"wpforms[fields][165][]\" value=\"Done\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_165_1\">Done<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_255-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"255\" style=\"display:none;\"><label class=\"wpforms-field-label\">Was the outdoor unit found? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_255\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_255_1\" name=\"wpforms[fields][255]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_255_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_255_2\" name=\"wpforms[fields][255]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_255_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_201-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"201\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_201\">Please scroll back up and recheck your OHM readings<\/h3><\/div><div id=\"wpforms-2584-field_212-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"212\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"5\" data-formid=\"2584\" disabled>Previous<\/button><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"5\" data-formid=\"2584\" disabled>Next<\/button><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-6 last \" data-page=\"6\" style=\"display:none;\"><div id=\"wpforms-2584-field_154-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"154\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_154\">Wire Issue<\/h3><div class=\"wpforms-field-description\">Earlier we determined that the User Interface could successfully communicate with the Indoor Unit and not the outdoor unit. The only variable we changed in-between was the wire used for the communication. The lack of Communication from outdoor unit to the indoor unit has been isolated to the wire\/connections connecting the two pieces of equipment.<\/div><\/div><div id=\"wpforms-2584-field_155-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"155\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_155\">Please feel free to provide feedback below:<\/label><input type=\"text\" id=\"wpforms-2584-field_155\" class=\"wpforms-field-medium\" name=\"wpforms[fields][155]\" ><\/div><div id=\"wpforms-2584-field_256-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"256\" style=\"display:none;\"><label class=\"wpforms-field-label\">Do you need to talk to tech support on this issue? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_256\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_256_1\" name=\"wpforms[fields][256]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_256_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_256_2\" name=\"wpforms[fields][256]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_256_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_192-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"192\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_192\">CONGRATULATIONS!!!<\/h3><div class=\"wpforms-field-description\">You have determined a possible issue. <\/div><\/div><div id=\"wpforms-2584-field_198-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"198\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_198\">CONGRATULATIONS!!!<\/h3><div class=\"wpforms-field-description\">Sometimes wire can become corroded or not make good connection over time. By going through the previous steps you have corrected this issue.<\/div><\/div><div id=\"wpforms-2584-field_257-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"257\" style=\"display:none;\"><label class=\"wpforms-field-label\">Would you like additional conversation regarding this job with Tech Support <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_257\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_257_1\" name=\"wpforms[fields][257]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_257_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_257_2\" name=\"wpforms[fields][257]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_257_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_168-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"168\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_168\">CONGRATULATIONS!!! <\/h3><div class=\"wpforms-field-description\">You have successfully corrected the issue.\r\nSometimes wire can become corroded or not make good connection over time. By going through the previous steps you have corrected this issue.<\/div><\/div><div id=\"wpforms-2584-field_258-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"258\" style=\"display:none;\"><label class=\"wpforms-field-label\">Would you like additional conversation regarding this job with Tech Support?  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_258\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_258_1\" name=\"wpforms[fields][258]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_258_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2584-field_258_2\" name=\"wpforms[fields][258]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_258_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_127-container\" class=\"wpforms-field wpforms-field-name wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"name\" data-field-id=\"127\" style=\"display:none;\"><label class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-2584-field_127\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][127][first]\" required><label for=\"wpforms-2584-field_127\" class=\"wpforms-field-sublabel after\">Nombre<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-2584-field_127-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][127][last]\" required><label for=\"wpforms-2584-field_127-last\" class=\"wpforms-field-sublabel after\">Apellidos<\/label><\/div><\/div><\/div><div id=\"wpforms-2584-field_260-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"260\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_260\">Dealer Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_260\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][260]\" required><\/div><div id=\"wpforms-2584-field_32-container\" class=\"wpforms-field wpforms-field-phone wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"phone\" data-field-id=\"32\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_32\">Phone <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-2584-field_32\" class=\"wpforms-field-medium wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][32]\" aria-label=\"Phone\" required><\/div><div id=\"wpforms-2584-field_131-container\" class=\"wpforms-field wpforms-field-email wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"email\" data-field-id=\"131\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_131\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-2584-field_131\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][131]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-2584-field_129-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"checkbox\" data-field-id=\"129\" style=\"display:none;\"><label class=\"wpforms-field-label\">Are you still on site? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_129\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_129_1\" name=\"wpforms[fields][129][]\" value=\"YES, I am on the jobsite\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_129_1\">YES, I am on the jobsite<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_129_2\" name=\"wpforms[fields][129][]\" value=\"NO, I am not on the jobsite\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_129_2\">NO, I am not on the jobsite<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_130-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"checkbox\" data-field-id=\"130\" style=\"display:none;\"><label class=\"wpforms-field-label\">Can you receive a text message at the phone number above? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-2584-field_130\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_130_1\" name=\"wpforms[fields][130][]\" value=\"YES\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_130_1\">YES<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-2584-field_130_2\" name=\"wpforms[fields][130][]\" value=\"NO\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2584-field_130_2\">NO<\/label><\/li><\/ul><\/div><div id=\"wpforms-2584-field_132-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"132\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_132\">Condensing unit model# <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_132\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][132]\" required><\/div><div id=\"wpforms-2584-field_205-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"205\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_205\">Condensing unit serial# <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_205\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][205]\" required><\/div><div id=\"wpforms-2584-field_206-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"206\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_206\">Indoor unit model# <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_206\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][206]\" required><\/div><div id=\"wpforms-2584-field_207-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"207\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_207\">Indoor unit serial# <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_207\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][207]\" required><\/div><div id=\"wpforms-2584-field_208-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"208\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_208\">USER Interface model# <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_208\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][208]\" required><\/div><div id=\"wpforms-2584-field_209-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"209\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_209\">USER Interface serial# <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_209\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][209]\" required><\/div><div id=\"wpforms-2584-field_210-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"210\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_210\">USER Interface Software Version <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_210\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][210]\" required><\/div><div id=\"wpforms-2584-field_140-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"140\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_140\">List All System Events and Number of Occurrences<\/h3><\/div><div id=\"wpforms-2584-field_139-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"139\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-2584-field_139\">Found in the &quot;Advanced Menu&quot;, &quot;Service&quot; , &quot;Run\/Fault History, select each device listed. Also Last 10 System Events Can be helpful as well. (EXAMPLE 103 &#8211; Low indoor Temp Zone 1 &#8211; 1 Occurrence; 106 Low indoor Temp Zone 4 &#8211; 1 Occurrence) <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2584-field_139\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][139]\" placeholder=\"N\/A\" required><\/div><div id=\"wpforms-2584-field_141-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"141\" style=\"display:none;\"><div id=\"wpforms-2584-field_141\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/IE-Controller.jpg\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-2584-field_87-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"87\" style=\"display:none;\"><h3 id=\"wpforms-2584-field_87\">Once the information has been reviewed, a Customer Assurance Manager will reachout to assist you.<\/h3><\/div><div id=\"wpforms-2584-field_35-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"35\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"6\" data-formid=\"2584\" disabled>Previous<\/button><\/div><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" style=\"display:none;\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"2584\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/cesctechsupport.com\/es\/wp-json\/wp\/v2\/pages\/2329\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-2584\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/form><\/div>  <!-- .wpforms-container -->\n<div class=\"wpforms-save-resume-disclaimer\" id=\"wpforms-save-resume-disclaimer-2584\" style=\"display: none\">\n\t\t<div class=\"message\">\n\t\t<p>Heads up! Saving your progress now will store a copy of your entry on this server and the site owner may have access to it. For security reasons, sensitive information such as credit cards and mailing addresses, along with file uploads will have to be re-entered when you resume.<\/p>\n\t<\/div>\n\n\t<div class=\"wpforms-form\">\n\t\t<button type=\"submit\" class=\"wpforms-save-resume-disclaimer-continue wpforms-submit\">\n\t\t\tContinue\t\t<\/button>\n\t\t<a href=\"#\" class=\"wpforms-save-resume-disclaimer-back\">\n\t\t\t<span>Go Back<\/span>\n\t\t<\/a>\n\t<\/div>\n\n\t<\/div>\n\n<div class=\"wpforms-save-resume-confirmation\" id=\"wpforms-save-resume-confirmation-2584\" style=\"display: none\">\n\n\t\n\t<div class=\"message\">\n\t\t<p>Your form entry has been saved and a unique link has been created which you can access to resume this form.<\/p>\n<p>Enter your email address to receive the link via email. 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